We will endeavour to delivery your goods within 48 hours of you placing your order. However this may not always be possible due to product demand.
Delays will be confirmed by e-mail to you within 24 hours of receiving your order. (This may also vary, but we will work on a first come first served basis)
Delivery times are usually Monday to Friday (excluding Bank Holidays) 9.00am - 5.00pm.
Please note that a signature will be required at the time of delivery.
(Excluding orders under the value of £50)
For all of the above, the delivery dates available for your order will depend on the delivery address and time you place the order. If you have any questions or queries then please contact us on Sales.Office@BioAcoustics.com
Returns and Refunds
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries. Within 30 Days
All products supplied are supplied with a 30 day money back guarantee. Just return them, as new, in their original undamaged packaging, in a saleable condition, along with the receipt (or proof of purchase) and we'll give you a refund.
Products have to have been received in a resalable condition, if however they are not we may reserve the right to only issue a partial credit. This will be agreed prior to a refund being issued.
Returns are at the cost of the sender. BioAcoustics Limited does not collect items.
Refunds
Refunds will be processed within a maximum of 10 working days of receiving your returned items.
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items such as earrings and cosmetics that, by reason of their nature, cannot be returned; perishable goods (e.g. food and flowers), and periodicals/magazines.
To cancel, you can email us or write to us (E-mail: Sales.Office@BioAcoustics.com) within seven working days* of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. Item(s) may be returned to BioAcoustics Limited.
If you have an Internet order query, please Email: Sales.Office@BioAcoustics.com or
call us on 01582 431000.
* All days other than Saturdays, Sundays and public holidays.
All prices shown exclude VAT